Clear answers before you buy.
Browse practical guidance about accounts, checkout, payment networks, delivery, reviews, refunds, and account security.
Accounts
Do I need an account to place an order?
Customer accounts are used for checkout, order ownership, delivery access, notifications, reviews, and support. Complete any verification steps shown during registration.
What if I cannot access my account?
Use the password-reset flow from the sign-in page. If two-factor authentication is enabled, use a valid authenticator code or an unused recovery code.
Orders
Where can I track an order?
Sign in and open Orders from your customer dashboard. Each order shows its payment and fulfillment state.
Can items in one order finish at different times?
Yes. Mixed orders can contain AUTO and MANUAL items, and each item may have its own fulfillment status.
Payments
Which payment options are supported?
Checkout supports wallet balance and configured direct crypto methods: BTC, LTC, ETH, USDC ERC20, USDT TRC20, and USDT BEP20.
Why must the crypto amount be exact?
A payment request uses an exact amount to identify and validate the intended payment. Send the displayed amount using the displayed network before the request expires.
Crypto Payments
What happens if I use the wrong network?
Wrong-network transfers may be unrecoverable. Always verify the asset, network, address, and amount before sending.
Why is my payment still confirming?
Blockchain payments can require network confirmations. Confirmation timing depends on the network and cannot be guaranteed by the marketplace.
Wallet & Deposits
How do I add wallet balance?
Open Wallet in your account and create a deposit using an available supported crypto method. Balance is credited after verification and required confirmations.
Can wallet transactions be reviewed?
Yes. The customer wallet area includes transaction and deposit history tied to your account.
Delivery
What is automatic delivery?
Selected AUTO products can release delivery through the customer order page after successful payment and fulfillment checks.
What is manual delivery?
MANUAL products require administrator processing. Do not assume they will be delivered instantly; follow their status from the order page.
Refunds
Are all digital purchases refundable?
No. Refund eligibility is case-specific, especially after digital goods or services have been delivered. Review the Refund Policy and open a support ticket for eligible concerns.
Can a blockchain transfer be reversed?
Blockchain transfers generally cannot be reversed by USA Top Service. Duplicate payments or marketplace delivery failures can be reviewed, but wrong-address or wrong-network mistakes may not be recoverable.
Security
What account security tools are available?
The marketplace supports email verification, strong password requirements, two-factor authentication, recovery codes, and session management.
Will support ask for my password or seed phrase?
No. Never share passwords, authenticator codes, recovery codes, private keys, or wallet seed phrases through support.
Reviews
Who can submit a review?
Review eligibility is connected to qualifying customer orders. Reviews may require moderation before appearing publicly.
Support
How do I contact support about an order?
Sign in and open a support ticket from your account. Include the relevant order context, but never include passwords or sensitive wallet secrets.
Couldn’t find your answer?
Use the secure customer support area for questions tied to your account or order.